TECHNICAL SUPPORT AND MANAGEMENT
ITERA consulting department is led by professionals which emphasis on business continuity and the seam between infrastructure and software in the organization.
As a professional IT company we believe that our customers are guaranteed that the process of selecting a solution will be based on a professional analysis of their business and technological needs.
ITERA professionals design the most appropriate solution whether if it small networks environment with by single server and several users or large complex network with several sites and thousands of users.
Such services include
On-site service and support – Professional support by certified system administrators that provide complete solution to all your IT needs. Personal care for consulting and improving your IT systems, starting with workstations up to servers and infrastructure. Configure standard workstations and standardization of the use, remote control the safe use of laptops, full monitoring and alerting all servers and clusters, control and manage remote server farm and unmanned DR sites.
Remote Support (Helpdesk) – ITERA experts will provide your business users the professional support that usually only enterprises provide. Help and support to un-experienced users, navigating through troubleshooting and remote control. On-site visit by an experienced technician when the problem cannot be handled by remote, reporting and statistical data collection to setup an SLA policy.
Outsourcing – placing people at all professional levels according to the customer needs, providing either full or partial outsourcing with a full backup of all the knowledge and experience of ITERA professionals.
Whether you’ve just started your own business, or have been in the market for years - taking care of your IT needs can be complicated and exhausting. At ITERA, we believe that your IT requirements should be supported by experienced professionals, and offer a variety of services to cater to your organization’s needs. Call us today to find out more.